I would not replace a dealer management system because leads are sitting untouched. First, I would check who owns each lead after it comes in. A new system will not fix a lead that has no clear next step. I start with 3 questions. Where did the lead come from? Who is meant to reply? How long can it sit before someone checks on it? If the team gives different answers, I fix that han... https://mooreiq.ai/blog/dealership-management-system-operator-controls